Please check the email account used to complete your order to find your dispatch or confirmation email in your inbox.
If you cannot find your email, try the following:
- Check your junk / spam folders.
- Search your email for STRNG, your order number, name of items purchased.
If you haven’t received a dispatch email then it’s likely that your order may not have been dispatched yet. Please allow at least 3 business days from the time of placing your order before you contact us to confirm its status, as our warehouse might still be processing it. If you still need help, please submit a support ticket from here.